Judul : Enterprise VoIP Moves to the Cloud
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Enterprise VoIP Moves to the Cloud
Written by John ShipperEnterprise VoIP has replaced analog switched business phone systems for decades. The PBX system evolved into an IP PBX, but it is still a hardware and software based workstation. When enterprise VoIP moves to the cloud and converged communications, this communication component becomes empty.
What does the cloud have to do with this?Six buttons on landlines were not enough, so companies began installing their own telephone switching devices. PBX actually stands for Private Branch Exchange. Simulates the headquarters of the telephone company, but is the right size for your business. However, it can mean hundreds or thousands of people and calls. A PBX system capable of handling this amount of traffic often requires independent personnel.
Attempting to move to a cloud center by removing all equipment and personnel to keep operations up-to-date and uninterrupted. However, it is not magic. A common joke about clouds is that there really isn't a cloud, just other people's computers. It's about him. Only cloud service providers have large employees to achieve large economies of scale. Not only will you avoid the hassle of having your phone repaired, but you'll also save money in the process.
New capacity and no investment required
One of the problems with embedded technology is that it becomes obsolete very easily and very quickly. With cloud services, you can avoid both problems. Clouds of a suitable size can accommodate as many sizes as possible. Software updates are handled regularly by the vendor. Most of the PBX functions are now in the program. This means that adding or changing features does not require a full launcher. This is a simple download that can be a virtual server.
Calling has become one of the many functions that businesses need in their "phone" systems. Standard old office phones should easily integrate with smart phones where many conversations take place. Then there's text messaging, email, and video conferencing. This is how business people communicate today. Voice calling is only one option. With VoIP telephony, the concept of voice as an application becomes a reality. Also, you may want to create several types of connections at the same time. This is Unified Communications, and cloud providers offer it under the name Unified Communications as a Service or UCaaS.
Call Center with special needs
Many companies find it advantageous to have their call center in house rather than outsourcing this function. This is easily achieved with managed cloud services. Features such as automatic answering, call recording, automatic call distribution, interactive voice response, call queuing, skill-based routing, custom phone numbers, integration with CRM systems, reporting and metrics can be added.
The best thing about cloud call centers is that they don't really care where the employees are. However, none of this is stored in cloud data centers. This means you can easily add remote workers and contractors to your team. They notify the system only when they are available and start looking for work until they indicate that they are not available.
What it takes to connect to the cloud
If you want the best performance, you need to be very careful about connecting your business and people to the cloud. The internet can get a little dark at worst, so you want the best connection possible. From your home office and remote office, if possible, a leased line or SIP line is best. Just avoid the internet all together. This option may not be available to home workers or may be too expensive for a single site, so high-speed broadband is highly desirable. The new SDN, or Software Defined Network, makes it easy to combine multiple broadband connections to make your Internet connection faster and more reliable. It can mean the difference between garbled and dropped calls and a smooth, uninterrupted connection.
Frustrated with poor phone system performance or feel like you're losing productivity due to a lack of the latest UCaaS features? You have many options and more expert advice to help you choose the best solution for your business. Find company VoIP, call center and UCaaS services now available quickly and easily.
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