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ShoreTel Connect CLOUD Goes Way Beyond VoIP

Author: John Shepler

VoIP phone systems are often seen as stand-alone replacements for traditional analog business phones in conjunction with mainline phones and PBX systems. Reasons for moving to the new technology include eliminating the need for separate telephone and computer networks and the ability to offload internal switching systems to the cloud. In fact, the switch to IP phones opens up access to much richer functionality, now known as Unified Communications (UC).

ShorTel is a leader in business communications. ShorTel phones are popular with businesses large and small. Shortel is also a leader in unified communications through its Shortel Connect cloud service. Here is a quick summary.


Importantly, ShorTel Connect CLOUD is a fully hosted and managed communications solution that frees you from the need to manage your phone system and adds new capabilities. These include instant messaging, video, desktop sharing, and conferencing.

Additionally, you can integrate customer relationship management (CRM) applications such as Salesforce and NetSuite to improve employee productivity. Automation is a key capability offered by Unified Communications and a strong argument for moving away from traditional analog telephony and VoIP systems.

Cloud-based unified communications also offer other efficiency benefits. First, you trade capital costs for a monthly payment per seat. At first glance it may seem like six to one/half dozen to another. That is, until you have to scale up or down. Add more employees? Simply add more space to an existing system. No need to go out and make a big investment in a new PBX main business drop? Reduce the number of resources to fit the size of your organization.

The same logic applies to cloud computing, and for good reason. Conceptually, the cloud works the same regardless of the application it hosts. Is Voice just another cloud app? Yes, with the caveat that real-time streams such as audio and video require special priority to ensure quality of service

Reliability and security are other major concerns of cloud systems. ShorTel delivers enterprise-grade performance backed by robust Service Level Agreements (SLAs). Easy access to customer support is also provided as a managed system.

Do you feel that your business phone system is limited and worried about the loss of productivity and cost savings offered by cloud-based unified communications? Learn what Shoretel Connected Cloud offers .

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