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Dedicated Symmetric Internet Connections
Author: John SheplerDissatisfied with your company's Internet performance? Think it's for fun and casual viewing rather than getting the job done on time? However, there really is no alternative. Your customers and suppliers and all the information you need online. Even your communications software and packages can now reside in the cloud. Maybe all you really need is a better broadband connection that's better suited to the workplace.
What's wrong with my online service?It is likely that your provider will provide the service you requested as advertised. In fact, there is nothing wrong with that. It's just that the connection you're using doesn't meet the requirements. This is especially true if you have requirements that exceed the expectations of the average Internet user. Some of the key parameters to consider include throughput, symmetry, commitment, latency, jitter, and packet loss. Let's break them down one by one and see why they matter.
broadband access
Are firefighters trying to put out a burning building with a garden hose? Of course not. A small hose cannot provide the large volume of water needed. Same with bandwidth. A small or low-bandwidth connection can keep up with emails, credit card checks, casual browsing, and some video streams. You cannot effectively employ tens, hundreds or thousands of employees. The "pipe" (yes, that's what it's called) clogs as soon as it fills up. Several packets per unit of time. Someone has to wait their turn... and wait and wait and wait.
You need adequate bandwidth for the job. That means you'll have to say goodbye to DSL. T1 lines today are reliable but very slow. The same goes for cheap wired broadband, 3G or even wireless 4G. If you can get it without too much construction cost, go with fiber optic services. Alternatively, Ethernet can work over copper cable. Depending on the application, you can get anywhere from 100 Mbps to 1000 Gbps with DOCSIS cable.
Symmetry
Not all broadband is equal, far from it. One of the main differences is the symmetry of upload and download bandwidth. The symmetry indicates how similar they are. Cable, satellite, DSL and similar connections that primarily serve the consumer market are not symmetrical. They are said to be asymmetrical. You can get 100 Mbps in the download direction and only 10 Mbps in the upload direction.
What is the difference? Consumers don't care. Download basically. Companies move large files between sites and upload them to remote web servers. Business software packages transmit data in both directions. Backing up the site is mostly done in the download direction. If you can easily watch videos but cannot save files, you have a symmetry problem.
Sacrifice
We're all about work, aren't we? That's not the point. Two bandwidth options are allocated and shared. Again, these cheap broadband services are essentially shared bandwidth. You and dozens, hundreds of customers are drinking from the same pipe. If everyone wants to serve at the same time, there is not enough capacity and everything is delayed. It's bad enough that they slow down during business hours, and it's even worse when you're working on a deadline.
Dedicated bandwidth services belong only to you. Do not mistake yourself. The Internet backbone is always shared. Usually that's not the problem. The real problem is the last mile between you and your carrier. If you expect consistent high performance, you want it to be a dedicated relationship.
do not be late
A delay is a delay. It's a break. Each cycle has a delay. Even on your local network. The trick is to keep the latency low enough to be unnoticeable. What adds to the delay? Long distance connections with many online teams. Geostationary satellites are the worst. No matter what you do, there's a half second or more between action and reaction. A ten millisecond delay probably won't hurt anyone. A hundred milliseconds is probably noticeable. Half a second to a second? It's funny. This will most likely affect real-time services such as VoIP telephony and video conferencing. If you must use a companion, be prepared to pause to let the other person speak, or they will talk over each other.
Jitter and Packet Loss
Jitter is the variation in reception between packets. This is another congestion problem. Concussion distorts conversations. The worst is packet loss. This means that some packets are sent and never received. The data protocol will simply require a retransmission. Audio and video streams will have gaps which add more distortion. Even website performance and data backup will slow down if packet loss is too high due to almost useless connection.
Dedicated symmetric internet connections
The gold standard of professional Internet business services is balanced lines. Even better, dedicated symmetric lines go directly from one location to another, such as a branch office or cloud service, bypassing the internet entirely. But if you are going to use the internet, get maximum performance. Insist on dedicated symmetric internet access, preferably with a service level agreement. Plan to pay more than a cheap connection, but consider the cost in terms of productivity and improved customer relations worth it.
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